I missed a call from XBox Live Tier 2 support today from my ticket created late last week. I tried calling back but apparently there was no information left on my ticket so the Tier 1 guy had to escalate my ticket again. Doh! Hopefully we should hear something soon.
I wish there was a live chat component for their technical support. Phones are evil!! I guess it may not be practical for most users but I would love nothing more than to be able to give a person my ticket number over IM and get any updates. Or even better, enter my ticket into some sort of search tool and query their ticket tracking system. Ahh the life of an Introvert.